| Communication | 8% | Initial response time | Acknowledge technical or commercial inquiries within 1 business day. | Email records, quotation history, and a defined contact escalation path. |
| 7% | Technical clarification quality | Provide clear answers on alloy, temper, tolerance, surface finish, tooling, and inspection requirements. | Completed drawing review, technical questionnaire, and written deviation list. |
| 5% | Drawing and revision control | Use revision numbers, approval records, and controlled changes before production. | Approved drawings, change notices, and document-control procedure. |
| 5% | Meeting and reporting discipline | Issue action lists with owners and due dates after project meetings. | Sample meeting minutes, project schedule, and open-issue tracker. |
| 5% | Language and time-zone coverage | Provide a reliable business contact during the buyer’s normal working hours. | Named account manager, backup contact, and agreed communication channels. |
| Logistics | 8% | Quoted lead time | State tooling, sampling, production, finishing, and transit time separately. | Detailed quotation with milestone dates and assumptions. |
| 8% | On-time delivery performance | Target at least 95% of shipments delivered within the agreed delivery window. | Previous 6–12 months of shipment records and corrective-action reports. |
| 6% | Packaging and protection | Protect profiles from bending, scratching, moisture, and mixed-part identification errors. | Packaging specification, loading photos, and sample packaging approval. |
| 6% | Documentation accuracy | Provide packing list, commercial invoice, certificate of conformity, and inspection records without material errors. | Redacted shipping document samples and document checklist. |
| 5% | Capacity and supply continuity | Demonstrate available extrusion, finishing, tooling, and backup capacity for the planned volume. | Capacity statement, production plan, maintenance schedule, and contingency plan. |
| Long-Term Support | 8% | Quality management | Maintain documented inspection controls for dimensions, alloy, temper, surface finish, and packaging. | Quality manual, inspection plan, calibration records, and recent audit summary. |
| 7% | Traceability | Trace finished profiles to production lot, material source, inspection results, and shipment. | Anonymized material certificates, lot labels, and traceability records. |
| 6% | Nonconformance response | Acknowledge quality complaints within 1 business day and provide a containment plan promptly. | Corrective-action procedure, sample 8D report, and complaint-response timeline. |
| 5% | Tooling and design support | Support die design, manufacturability review, trial correction, and controlled tooling storage. | Tooling terms, die-maintenance records, trial reports, and ownership conditions. |
| 4% | Continuous improvement | Review recurring defects, yield, delivery performance, and cost-reduction opportunities periodically. | Quarterly review format, improvement log, and documented corrective actions. |
| Commercial Control | 5% | Total landed-cost transparency | Separate profile price, tooling, finishing, packaging, freight, duties, and other applicable charges. | Itemized quotation and clearly stated Incoterms® 2020 rule. |
| 4% | Payment and change terms | Define payment milestones, price-validity period, raw-material adjustment rules, and change charges. | Draft purchase terms and quotation validity statement. |
| 3% | Business continuity and compliance | Maintain documented risk controls for equipment failure, material shortages, severe weather, and regulatory changes. | Business-continuity plan, compliance declarations, and insurance information. |